At PawArtistry, we strive to provide excellent service. This policy outlines your rights regarding order cancellations, returns, and refunds.

1. Order Cancellation

You can cancel your order before it is shipped without any penalty. To cancel, contact us at support@pawartistry.com or +91-7907937281 immediately after placing your order.

1. Return and Refund

You can return new, unopened items within 3 days of delivery for a full refund.

• If the return is due to our error (e.g., the wrong item shipped), we will cover the return shipping costs.
• If the return is due to something other than our error, you will be responsible for the return shipping costs.

1. Return Process

To return an item, follow these steps:

1. Contact us at support@pawartistry.com or call +91-7907937281 to request a return authorization.
2. We will provide a return shipping label (if applicable) and instructions.
3. Please pack the item securely in its original packaging.
4. Include the return authorization form with the shipment.
5. Refunds

• Once we receive the returned item, we will inspect it and notify you within ten business days about the refund status.
• If approved, refunds will be issued using your original payment method. Allow up to 10 business days for the refund to reflect in your account.

1. Exceptions

The following items are not eligible for return or refund:

• Opened or used items
• Items damaged due to misuse
• Items explicitly marked as non-returnable

We may grant exceptions on a case-by-case basis.

1. Questions

If you have questions about cancellations or refunds, please get in touch with us at support@pawartistry.com.

At PawArtistry, your satisfaction is our priority!